Happy #WOWWednesday from Dreams® Resorts & Spas! This week, our WOW story comes from Dreams Sands Cancun!
A WOW story highlights a particular instance in which a resort went above and beyond for a guest or group. These moments are special and ones that the guest or group will always remember from their time at Dreams Resorts & Spas – we can’t wait to share more of them with you!
On a trip to Dreams Sands, Mr. M had a delicious gourmet meal on the beach which turned into a culinary experience he will never forget! Read more for this special story.
Mr. M with staff from Dreams Sands!
On his first day at Dreams Sands, Mr. M dined at the beach with his wife. Chatting with the waiters, they discovered that he is a great Brazilian Chef and a Professor of Gastronomy at two prestigious universities. Milton was particularly delighted with the dessert Chef Jesus from Himitsu had prepared, so he was asking many questions about how to make it himself.
The waiters told him that the chef was going to give him the recipe the following day, but Mr. M didn’t realize the team was about to surprise him with more than just a recipe. As soon as Mr. M arrived, the staff presented him with all of the appropriate Chef’s attire and asked him to join them on a special tour around all of the resort’s kitchens.
The tour culminated in the kitchen of Chef Jesus, who proceeded to prepare his famous dessert in front of Mr. M and explained each step in detail. Mr. M was very surprised and excited as he took pictures of everything he saw while promising that he would go back to Brazil and teach a class at his university that would be inspired by the first Unlimited-Luxury® resort he ever visited in Mexico. This day proved to be an unforgettable experience for our guest!
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Unfortunately the same cannot be said for a romantic dinner that I had on the beach in Dreams Dominicus, Dominican Republic last week. The package that was sold to me and for which I paid upfront for, was not provided – the meal was amazing, but spoilt by the promises that did not happen. Even after asking for someone to sort out while at the destination, I was ignored, saying someone would contact me, they never did. Since home, I have sent emails for which have been read, yet still no replies. Be warned expensive meal, if you do not get the full package that’s promised.
That was not Dreams Los Cabos, that is Dreams Sands Cancun.